Terms & Conditions

The Gardening Agency

1. Introduction

These Terms & Conditions (“Terms”) govern the services provided by The Gardening Agency (“we,” “our,” “us”) to clients (“you,” “your”) and subcontracted gardeners (“contractors”). By engaging our services, you agree to these Terms.

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2. Services Provided

    •    We provide garden maintenance, clearance, and related services as agreed in advance.

    •    Services are carried out by vetted, self-employed subcontractors under our management.

    •    Specific services and frequencies will be agreed upon before work commences, via a quotation or maintenance plan.

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3. Quotes & Pricing

    •    All quotes are valid for 30 days from the date of issue.

    •    Quotes are based on estimated labour hours and garden size.

    •    If additional work is required beyond the agreed scope, we will confirm revised pricing before proceeding.

    •    Our standard hourly rate is £36/hr unless otherwise agreed.

    •    Regular maintenance plans are billed monthly in advance.

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4. Payments

    •    Invoices must be paid within 7 days of issue unless otherwise agreed.

    •    We reserve the right to suspend services if payments are overdue.

    •    Payments can be made via bank transfer or other methods specified on invoices.

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5. Cancellations & Rescheduling

    •    Cancellations made with less than 48 hours’ notice may incur a fee equivalent to 50% of the scheduled job value.

    •    If we need to reschedule due to weather or other factors, we will notify you as soon as possible.

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6. Client Responsibilities

    •    You must provide safe and reasonable access to the property and garden.

    •    Any pets or obstacles should be secured before work begins.

    •    If green waste disposal is not included in your plan, you are responsible for providing a suitable bin or waste solution.

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7. Garden Waste & Materials

    •    Green waste disposal is charged separately at £40 per load unless included in your package.

    •    If you request additional materials (plants, compost, fencing, etc.), these will be invoiced separately.

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8. Subcontracted Gardeners

    •    All gardeners engaged through The Gardening Agency are vetted and self-employed.

    •    We ensure they have the necessary skills and equipment for the job.

    •    They are not direct employees of the client. All scheduling and payment must go through The Gardening Agency.

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9. Liability

    •    We will take all reasonable care in carrying out services, but we cannot be held liable for:

    •    Pre-existing damage to property or plants.

    •    Issues caused by pests, weather, or factors beyond our control.

    •    Our liability is limited to the cost of the service provided.

    •    We recommend clients maintain appropriate household insurance for their property and garden.

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10. Termination of Services

    •    Either party may terminate services with 14 days’ written notice.

    •    For regular maintenance plans, any fees already paid for upcoming work are non-refundable.

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11. Governing Law

These Terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.